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Our Porsche Team

Let us introduce you to our staff, show you some of our special vehicle offers and take you through our complete line of new, Certified pre-owned and used inventory. We can help you find exactly what you are looking for.

We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that’s right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply. We look forward to serving you!

Management

  • Matt Youssef

    Matt Youssef

    Regional Vice President - Cleveland Campus

    (440) 716-2700
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    Matt Youssef

    Matt Youssef

    Regional Vice President - Cleveland Campus

    From his employment beginnings in 1998 as an Assistant Manager for Discount Drug Mart and later CVS, Matt ventured into an entrepreneurial pursuit, purchasing three Subway restaurant franchises in 2002. He operated the locations successfully until finally selling in 2009.

    Matt’s career in the automotive industry started when he joined Mercedes-Benz of North Olmsted in 2008 as a sales representative. In 2010, he moved into the finance department where he remained for 6 years, until being promoted to General Sales Manager. Three years later, he was promoted again, this time to General Manager.

    In early 2020, Matt took over his current role as Vice President of Operations for the Rafih Auto Group, Cleveland. Today, he oversees Northeast Ohio’s premier Mercedes-Benz, Sprinter, AMG, Porsche, Rolls-Royce, Aston Martin, Maserati, and Bentley dealerships.

    Land of the Pharaohs native, Matt emigrated to the United States at the age of 17, attending Cleveland State University and graduating with a B.S. in Marketing. Matt is happily married to his lovely wife, Rasha, a prominent pharmacist, and is a devoted father to his three young children, Hannah, 12, Jenna, 10, and Adam, 5. When he isn’t poring over the daily operations of Rafih Auto Group Cleveland, he spends his time with his family, watching soccer games (Barcelona Football Club is his favorite), playing occasional racquetball, and backgammon. He has a particular affection for action movies, with favorites including The Matrix, Troy, Da Vinci Code, Angels and Demons, and other movies that challenge the status quo.

  • Frank Steffen

    Frank Steffen

    General Manager

    440-716-2700
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    Frank Steffen

    Frank Steffen

    General Manager

  • Qasim Shirazi

    Qasim Shirazi

    General Sales Manager

    (440) 716 2720
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    Qasim Shirazi

    Qasim Shirazi

    General Sales Manager

  • Tom Mullen

    Tom Mullen

    Business Manager

    (440) 716-2720
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    Tom Mullen

    Tom Mullen

    Business Manager

    Thomas Mullen is a seasoned professional with over two decades of sales management and finance expertise. Thriving in competitive and high-pressure environments, he has honed his leadership, organizational, and communication skills.

    Thomas’s hands-on business operating experience encompasses a wide range of responsibilities. With a relentless commitment to excellence and customer satisfaction, Thomas strives as the Business Manager of Porsche North Olmsted to continue success.

     

Sales

  • Maggie Keating

    Maggie Keating

    Global Certified Brand Ambassador

    440-716-2720
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    Maggie Keating

    Maggie Keating

    Global Certified Brand Ambassador

    Maggie Keating is a distinguished Global Certified Brand Ambassador for Porsche North Olmsted. She has a passion for automotive excellence and brings expertise and knowledge to her role.

    Maggie’s dedication to delivering exceptional customer experiences and promoting Porsche North Olmsted’s brand values sets her apart.

    Her global certification showcases her commitment to continuous learning and staying at the forefront of industry trends.

     

  • Frank Steffen, Jr.

    Frank Steffen, Jr.

    Global Certified Brand Ambassador

    440-716-2720
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    Frank Steffen, Jr.

    Frank Steffen, Jr.

    Global Certified Brand Ambassador

  • Shane Supinski

    Shane Supinski

    Brand Ambassador

    440-716-2720
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    Shane Supinski

    Shane Supinski

    Brand Ambassador

    Shane Supinski is an esteemed Brand Ambassador for Porsche North Olmsted. With his passion for luxury automobiles and unparalleled knowledge of the Porsche brand, Shane excels in his role.

    As a dedicated professional, he enthusiastically represents Porsche North Olmsted, providing exceptional customer service and building solid client relationships.

  • Esam Ratrout

    Esam Ratrout

    Brand Ambassador

    440-716-2720
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    Esam Ratrout

    Esam Ratrout

    Brand Ambassador

    Esam Ratrout is a dedicated Brand Ambassador for Porsche North Olmsted. With a deep passion for automobiles and a solid commitment to customer satisfaction, Esam embodies the essence of the Porsche brand.

    Drawing from his extensive knowledge and experience in the automotive industry, he excels in providing exceptional service, expert advice, and personalized experiences to Porsche enthusiasts.

     

  • Chante Raubenheimer

    Chante Raubenheimer

    Business Development Consultant

    440-716-2720
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    Chante Raubenheimer

    Chante Raubenheimer

    Business Development Consultant

    Chante Raubenheimer is a Business Development Consultant for Porsche North Olmsted, bringing her expertise and passion for driving business growth.

    With a keen eye for identifying opportunities, Chante leverages her strategic thinking and communication skills to cultivate valuable relationships and drive sales.

    Her deep understanding of the automotive industry and exceptional customer service allow her to deliver tailored solutions and exceed client expectations.

     

  • Nicholas Bernard

    Nicholas Bernard

    Porsche Pro

    (440) 716-2720
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    Nicholas Bernard

    Nicholas Bernard

    Porsche Pro

    A Cleveland, Ohio native, Nicholas Bernard has been with our team since he started in the car wash back in October of 2019. Fast forward to 2022, and Mr. Bernard has risen to be an ambassador of the Porsche brand, as well as a product and technical expert who assists our clients and guests with answering any questions they may have about a vehicle, technology, the dealership, or the Porsche brand.

    Mr. Bernard explains, “I specialize in vehicle deliveries and being able to assist clients with any questions or concerns regarding the brand or our product line.” He continues, “My favorite thing about working with Porsche North Olmsted is being a part of brand with such a passionate client base. Porsche clients are some of the most pleasant people I’ve met and being able to assist them as much as I can pushes me to continue learning and growing.”
  • Cody Cornaro

    Cody Cornaro

    Buyer

    (440) 716-2720
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    Cody Cornaro

    Cody Cornaro

    Buyer

    Cody Cornaro is a dedicated professional serving as a Buyer for Porsche North Olmsted. With a passion for the automotive industry, Cody combines his extensive knowledge and expertise to curate a remarkable selection of vehicles for discerning customers.

    His keen eye for detail, negotiation skills, and market insights enable him to make strategic purchasing decisions that align with the brand’s excellence.

Service

  • Jeremy Owen

    Jeremy Owen

    Service Advisor

    (440) 716-2720
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    Jeremy Owen

    Jeremy Owen

    Service Advisor

    A young driven individual with knowledge spanning across multiple brands, Jeremy enjoys being outdoors in the off time, anything from camping to track days. Joining us in 2012, Jeremy has filled a few hats and continues to strive to provide clients with positive experiences for years to come.

  • Billy Henninger

    Billy Henninger

    Service Manager

    (440) 716-2720
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    Billy Henninger

    Billy Henninger

    Service Manager

    Billy Henninger is an accomplished Service Manager at Porsche North Olmsted. With a passion for delivering exceptional customer service, Billy has built a solid reputation in the automotive industry.

    His extensive experience and knowledge allow him to manage service operations, ensuring timely and high-quality repairs efficiently.

    Billy’s strong leadership skills enable him to coordinate and motivate his team effectively, resulting in a seamless service experience for Porsche customers.

     

  • James Mcfarland

    James Mcfarland

    Shop Foreman/Gold Master Technician

    (440) 716-2720
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    James Mcfarland

    James Mcfarland

    Shop Foreman/Gold Master Technician

    James has 18 years experience on Porsche automobiles. He and his wife have 2 kids and live local.

Parts

  • Mike Souders

    Mike Souders

    Parts Manager

    (440) 716-2720
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    Mike Souders

    Mike Souders

    Parts Manager

    Mike Souders is a dedicated professional serving as the Parts Manager for Porsche North Olmsted. With a passion for automotive excellence, he brings extensive knowledge and expertise in managing parts inventory and distribution.

    Mike’s commitment to customer satisfaction is evident in his exceptional service, ensuring timely and accurate delivery of genuine Porsche parts. With his strong organizational skills and attention to detail, he plays a crucial role in supporting the dealership’s operations and maintaining the highest quality standards for Porsche enthusiasts.

Corporate Team

  • Terry Rafih

    Terry Rafih

    Executive Chairman CEO

    (519) 979-1900
    More info
    Terry Rafih

    Terry Rafih

    Executive Chairman CEO

    Hello, I am Terry Rafih.

    I have over 35 years of experience in the automotive industry, starting my journey in 1985. I have achieved numerous milestones I take great pride in throughout my career. Together with my team of dedicated and highly trained professionals, we are fully prepared to provide exceptional customer service to everyone we serve.

    My commitment to the automotive industry goes beyond business; it is a true passion of mine. With a deep understanding of the industry and a genuine enthusiasm for what I do, I am devoted to ensuring customer satisfaction that exceeds expectations.

    On a personal note, I am happily married and blessed with four children. To uphold the highest standards and fulfill my client’s needs. I invite you to experience our outstanding service firsthand. If you want to learn more about me, I encourage you to explore my online publication, the

    magazine.

  • Munawwar Ali

    Munawwar Ali

    President of Rafih Automotive

    (519) 979-1900
    Email Me More info
    Munawwar Ali

    Munawwar Ali

    President of Rafih Automotive

    I am a strategic planner and results-driven senior executive with over 25 years of accomplished leadership experience as the President of Rafih Auto Group in Canada and the United States. Throughout my career, I have excelled in retail, wholesale, and collaborating with original equipment manufacturers (OEMs).

    As a motivational leader, I excel in aligning individuals, processes, and systems to surpass expectations. Additionally, my expertise as a strong negotiator enables me to control costs and drive efficiency and productivity enhancements effectively. My professional journey includes working with esteemed Fortune 500 companies.

  • Zeyad Rafih

    Zeyad Rafih

    Group Vice President

    (519) 979-1900
    Email Me More info
    Zeyad Rafih

    Zeyad Rafih

    Group Vice President

    I am Zeyad Rafih, the Group Vice President of Rafih Auto Group, with a successful career in the auto sales industry. With my journey beginning as the General Manager of Windsor Mazda in 2010, I bring extensive experience in automotive sales.

    I identify lucrative business opportunities and implement effective marketing strategies for profitability. Throughout my career, I have been responsible for key tasks such as hiring, and supervising various professionals, including new car managers, used car managers, finance managers, and sales associates.

    With a relentless commitment to excellence and customer satisfaction, I strive to lead Rafih Auto Group to continued success.

  • Hamoody Rafih

    Hamoody Rafih

    Group Vice President

    519-254-0538
    Email Me More info
    Hamoody Rafih

    Hamoody Rafih

    Group Vice President

    As the Group Vice President of Rafih Auto Group, I bring a robust background in leading integrated sales teams in the automotive industry, encompassing retail and wholesale sectors. My expertise spans strategic planning, organization, budget management, and process optimization to elevate overall quality.

    I am keen to identify lucrative business opportunities and implement effective marketing strategies that drive remarkable growth and profitability. My responsibilities encompassed interviewing, hiring, training, and supervising a diverse range of staff, including new car managers, used car managers, finance managers, and sales associates.

    Maintaining a vigilant approach, I closely monitored job performance to ensure adherence to regulations and organizational standards.

  • Dealership Info

    Phone Numbers:Sales Hours:Special Hours
    • Thanksgiving DayClosed
    • Christmas EveClosed
    • Christmas DayClosed
    • New Year's DayClosed
    Regular Hours
    • Mon - Thu9:00 AM - 7:00 PM
    • Fri - Sat9:00 AM - 5:00 PM
    • SunClosed
    Service Hours:Special Hours
    • Thanksgiving DayClosed
    • Christmas EveClosed
    • Christmas DayClosed
    • New Year's DayClosed
    Regular Hours
    • Mon - Thu8:00 AM - 6:00 PM
    • Fri8:00 AM - 5:00 PM
    • Sat8:00 AM - 12:00 PM
    • SunClosed
    Parts Hours:Special Hours
    • Thanksgiving DayClosed
    • Christmas EveClosed
    • Christmas DayClosed
    • New Year's DayClosed
    Regular Hours
    • Mon - Fri8:00 AM - 5:00 PM
    • Sat8:00 AM - 12:00 PM
    • SunClosed
Porsche North Olmsted 41.4103439, -81.9365631.